Shipping

1. Ground Shipping (USA)

  • Orders placed by 1 PM PST ship the same business day from our Torrance, CA warehouse via UPS Ground—unless an item is on backorder.

  • Delivery times:

    • Southern California: 1 day

    • Northern California: 2 days

    • East Coast: 5 days

  • If you provide a P.O. Box, we’ll ship via USPS Priority or First Class Mail instead.

2. Curbside Pickup (Los Angeles Area)

  • Select "Curbside Pickup" at checkout to pick up your order—no shipping fee.

  • We’ll email you in 24–48 hours when it’s ready. Then, simply pull into our lot and call 310-676-3155 (or come inside) with your name or order number, and we'll bring it out.

  • Need it ASAP? Let us know in the order notes, and we’ll do our best to prepare it immediately.

  • Pickup hours are Monday–Friday, 9 AM to 5 PM PST.

3. Freight Shipping (Large Orders)

  • For orders over 150 lbs, we ship via freight truck on a pallet.

  • To help ensure smooth delivery, please let us know if you need:

    • A lift gate,

    • Inside delivery, or

    • White-glove service.
      These services may come with extra fees—just ask, and we’ll help you choose what’s right for your location.

4. International Shipping

  • We ship to the U.S. and Canada via UPS, USPS, or DHL. Any duties, taxes, or customs fees are the customer’s responsibility.

  • For destinations outside these countries, contact us by at 888.733.7245 or quotes@moreprepared.com for a custom shipping quote.

  • Payments must be in U.S. dollars, and you can pay via PayPal or wire transfer.

5. Insurance & Special Conditions

  • If your delivery location requires a Certificate of Insurance or similar, please let us know as early as possible. There may be additional fees depending on the complexity.

  • During emergencies or disasters, shipping may be delayed due to demand spikes or shortages. If it’s urgent, you can request a full refund; otherwise, we’ll get your order to you as soon as possible. We appreciate your patience.

6. Shipping Estimates at Checkout

  • Occasionally, our website’s cart may calculate shipping costs too high, especially for large or multi-box orders. If you notice a high shipping charge, please contact us at 888.733.7245 or quotes@moreprepared.com—we’re happy to review it and provide a revised quote.