Customer Service Number: 310.676.3155
100% Satisfaction Guarantee
We want you to be completely satisfied with your purchase at More Prepared. If you are unhappy with the product when you receive it, please let us know immediately so that we can take care of it for you.
If you are not satisfied with your purchase for any reason, we will gladly exchange the item or offer you a full refund within 30 days. Shipping charges are non-refundable and you will be responsible for return shipping. Returns after 30 days will be charged a 15% restocking fee. Custom kits are not returnable unless there is a defect.
How to Return a Product
Please call or email us to request an RA (return authorization) number before returning any items. Email us at: firstname.lastname@example.org or call 888.733.7245 during normal business hours which are Monday to Friday 9am to 5pm PST. Please don't forget to include your order or invoice number, your name and telephone number, and the reason you wish to return the item.
Returns should be sent to:
4857 West 147th Street, Suite C
Hawthorne, CA 90250
Please make sure the item is in its original packaging, unused, and in salable condition. A copy of your invoice with RA number must be included with merchandise. Items returned without an RA number may be charged a 15% restocking fee. Once we receive the item back in our warehouse, a credit will be given or a refund will be processed to the credit card. Items purchased by cash or check will be issued a check. Please allow up to 30 days for the credit to be processed.
You must provide us with a full and complete valid address at the time of your order as well as a working phone number in case of an issue. If UPS or other carrier is unable to deliver your shipment due to a bad or invalid address, the shipment may be returned to us or re-routed by the carrier to your correct address. You will be responsible for any additional fees charged by the carrier for re-routing your shipment.
If you find that an item is on your packing slip but missing from the shipment or an item was damaged in transit, please let us know within 5 business days. Any claim after 5 days may be refused. Smaller items in a kit such as whistles, vinyl gloves, can openers and water purification tablets may be packed inside of the baggie with the dust mask. Please double check this if those are the items you are missing.
If your package is lost in transit, it may take up to 5 business days for UPS or other carrier to locate your shipment and to correctly deliver it to you.
For truck deliveries, the Bill of Lading will show the number of pallets and the number of boxes that you should see upon delivery. Each pallet will also be marked with the number of boxes so that you can identify if anything is missing PRIOR to signing for the delivery. Please check the pallet(s) BEFORE the driver leaves and note any damage, missing items or shrink-wrap that is not intact on the Bill of Lading that you sign. If possible, please take a picture of the problem area before you unload and dismantle the pallet. Supporting documentation will be necessary for claims that are made to the carrier and pictures offer the best evidence.
Items damaged in transit will be replaced promptly once a claim is made and evidence submitted. As the shipper, it is our responsibility to pack your order in a way that complies with the regulations of the carrier and to file all claims. Carriers will generally investigate our damage claim so please retain both the damaged item and all packaging that accompanied your order so that the carrier may pick it up for their inspection. Any and all damage to your delivery must be reported to More Prepared within 5 business days of delivery.
If the item is being returned due to a defect in the product itself, it may be necessary for us to work with the manufacturer to resolve the issue. If the defect is an isolated case, we will send you a replacement item of the same product or offer you a refund. If the defect occurs in all of the products of this exact type, we may offer you other options of comparable items.