Shortages Due to COVID-19
Update as of March 20, 2020
To Our Valued Customers:
As you are aware, we are currently experiencing a worldwide pandemic due to the spread of the novel corona virus (COVID-19). This situation has created a huge demand for products directly related to protection against the virus such as masks, gloves, goggles, wipes, and hand sanitizers as well as heightened demand for other items for emergency preparedness such as food and water. We are doing our best to re-stock our core products so that we can continue to provide you with fast turnaround. However, due to unprecedented demand, you may experience limited and out-of-stock items as well as cancellations on items you have ordered. We apologize for this situation and appreciate your patience during this time.
Please see below for the current status on some popular products:
Mountain House and Wise Food Products = currently not taking any new orders. Existing orders may be several months.
Survive2Thrive Food Bucket = currently not taking any orders. Existing orders may be several weeks.
N95 Masks and Hand Sanitizers = no estimate of when we will have these back in stock.
SOS 3600 Calorie Food Bars = no stock available at this time. Existing orders may be several weeks or more.
We understand that your search for and purchase of our products are due to the concern that you have for the safety and care of your families and loved ones. Not being able to get items immediately can be difficult but we are doing our very best to ship orders as soon as stock is available. Many of our suppliers are running out and lead times are running several months with some products. If you place your order with us for a product that is not immediately available for shipping, you will be placed in a queue and orders are being fulfilled in the order they are received. If, at any point, you wish to cancel your order before we ship, we will be happy to provide a full refund.
Due to the extreme shortages and high demand, free shipping is currently unavailable on all food and water products.
Our Local Southern California Customers:
Our store in Hawthorne will be closed to walk-in business effective today due to the mandated restrictions placed on all Californians last night by Governor Newsom. We are allowing WILL CALL pickup so should you wish to place an order for pickup, you may do so by ordering online and selecting "pick up at warehouse" as your shipping option. Please note that placing an order does not automatically mean your order will be pulled and ready for you. Please only come to the store if you have received an email confirming that your order is ready for pickup.
We thank you for your patience and humor as we navigate our way through these trying times and please stay healthy!
The More Prepared Team