FAQ - Frequently Asked Questions

  1. How do I place an order?

    Online - at www.moreprepared.com
    Email - [email protected]
    Phone - call us at 888.733.7245
    Fax - 310.676.3153
    Mail - Checks can be mailed to 635 Hawaii Avenue, Torrance, CA 90503
    Store - 635 Hawaii Avenue, Torrance, CA 90503

  2. What payment types do you accept?

    We accept cash, credit cards, checks, Paypal and purchase orders. Accounts are available upon approved credit for schools, municipalities, government agencies, police and fire departments, public institutions, and industrial and commercial companies.  If you are an international customer outside of the U.S and Canada, we accept Paypal, wire transfers or ACH payments only.

  3. Do you accept purchase orders?

    Yes. You can fax your approved purchase order to 310.676.3153 or email it to [email protected].

  4. Do you ship internationally?

    Yes. Our website is set up to handle orders shipped to the U.S. and Canada via UPS or USPS. Please note that all customs, duties, taxes and fees are the responsibility of the customer or receiving party. If you would like to ship to any other country, please call us at 888.733.7245 or email us at [email protected] and we will give you a quote on shipping.

  5. How quickly will I get my order?

    Most orders are processed and shipped out via UPS within 24 to 48 hours from our warehouse in Hawthorne, CA. If there is a back order on an item, we will notify you via email and hold the order until it is complete. Transit times are as follows: East Coast (5 business days); Northern CA (2 business days); Southern CA (1 business day) via UPS Ground.

  6. How do you handle shipment of large orders?

    Large orders are generally shipped via freight truck on a pallet. We will always ship "best way" to save you as much as possible. Please let us know whether you have a loading dock and/or forklift to unload the pallet(s) from the truck and whether the delivery will be made in a residential or commercial neighborhood. We will also need your delivery hours and a contact name and phone number.  Inside and white glove services are available at an additional charge.

  7. Can I pick up my order from your warehouse to save on shipping costs?

    Yes. If you are in the Los Angeles area, you can stop by our warehouse in Hawthorne to see our products or pick up your order. Our business hours are 9am to 5pm, Monday through Friday.  

  8. Can you customize a kit for me?

    Yes. Let us know what type of custom kit you are looking for and we will put it together for you. If you have specific items you would like in your kit, please let us know and we will give you a custom quote.

  9. Can I get kits with custom imprinting of my company's logo?

    Yes. The cost of custom imprinted bags will depend upon the quantity you order and the number of colors in your logo. Please send us the logo via email so that we can give you a proper quote.  We also offer an embroidery option or custom printed labels and tags. 

  10. Do you offer volume or bulk discounts?

    Yes. Please all, email or fax us the items and quantities you are interested in and we will get you a written quote.

  11. What if I don’t see a product I am looking for on your website?

    Please let us know what you need and we will do our best to find it. We are always adding new products to our website to better serve our customers so check back often.

  12. What is your return policy?

    Your satisfaction is very important to us. If you are unhappy with your purchase, please let us know. You can get a full refund (less shipping costs) within 30 days or a store credit if your return is after 30 days, you may be charged a 15% restocking fee. Please note that you will be responsible for return shipping charges. Custom imprinted bags or labels may not be returned unless they are defective.

  13. Can I do a fundraiser with your products at my school, church or other organization?

    Yes. Emergency Supplies fundraisers are a great way to help your community get better prepared for a disaster while earning much needed funds for your school or group. One method is a hassle-free “online fundraiser” where you direct people (via flyer) to buy on our site using a special code. A check for a percentage of the sales is sent to you at the end of the fundraiser period.  A more effective method is to sell a few select items at a well-attended event such as Back to School Night, Book Fairs or Pancake Breakfasts.  You collect your orders directly from the parents and place one order with us.  The entire order is shipped to the school which saves on shipping and you distribute the orders to your families.

  14. Do you have an affiliate program?

    Yes. You will earn 10% of all sales generated through a link on your site to www.moreprepared.com. Please call or email us at [email protected] for more information. Click here for more information.

  15. Do you offer wholesale pricing on your products?

    No, we do not offer wholesale pricing, however, we do have bulk discounts and the lowest prices on customized kits. If you would like us to manufacture your kits with your logo or label for resale (private label), we can help. Please call or email us at [email protected] for more information.