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| Frequently Asked Questions |
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- How do I place an order?
- What types of payments do you accept?
- Do you accept purchase orders?
- Do you ship internationally?
- How quickly will I get my order?
- How do you handle shipment of large orders?
- Can I pick up my order from your warehouse to save on shipping costs?
- Can you customize a kit for me?
- Can I get kits with custom imprinting of my company’s logo?
- Do you offer volume or bulk discounts?
- What if I don’t see a product I am looking for on your website?
- What is your return policy?
- Can I do a fundraiser with your products at my school, church or other organization?
- Do you offer affiliate programs?
- Do you offer wholesale pricing on your products?
- How do I place an order?
Online - at www.moreprepared.com
Email – info@moreprepared.com
Phone – call us at 1.888.733.7245
Fax – 1.888.543.7548
Mail – Checks can be mailed to P.O. Box 414, Manhattan Beach, CA 90267
Pickup - If you are in the Los Angeles area, you can also stop by our warehouse in El Segundo (just south of LAX).
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- What types of payments do you accept?
We accept cash, credit cards, checks, Paypal and purchase orders. Accounts are available upon approved credit for schools, municipalities, government agencies, police and fire departments, public institutions, and industrial and commercial companies.
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- Do you accept purchase orders?
Yes. You can fax your p.o. to 888.543.7548 or email it to info@moreprepared.com.
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- Do you ship internationally?
Yes. Our website is set up to handle orders shipped to the U.S. and Canada via UPS. If you would like to ship to any other country, please call us at 888.733.7245 or email us at info@moreprepared.com and we will give you a quote on shipping.
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- How quickly will I get my order?
Most orders are processed and shipped out via UPS the same business day from our warehouse in El Segundo, CA if received by 1pm PST. Orders shipped to the east coast take approximately 5 business days via UPS Ground. Orders shipped within California usually take one business day via UPS Ground.
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- How do you handle shipment of large orders?
Large orders are generally shipped via freight truck on a pallet. We will research the most cost-effective way to ship your order and give you an estimate prior to shipment. Please let us know whether you have a loading dock and/or forklift to unload the pallet(s) from the truck and whether the delivery will be made in a residential or commercial neighborhood.
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- Can I pick up my order from your warehouse to save on shipping costs?
Yes. If you are in the Los Angeles area, you can stop by our warehouse in El Segundo to see our products or pick up your order. Our business hours are 9am to 5pm, Monday through Friday.
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- Can you customize a kit for me?
Yes. Let us know what type of custom kit you are looking for and we will put it together for you. If you have specific items you would like in your kit, please let us know and we will give you a custom quote.
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- Can I get kits with custom imprinting of my company’s logo?
Yes. The cost of custom imprinted bags will depend upon the quantity you order and the number of colors in your logo. Please send us the logo via email so that we can give you a proper quote.
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- Do you offer volume or bulk discounts?
Yes. Please call, email or fax us the items and quantities you are interested in and we will get you a written quote.
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- What if I don’t see a product I am looking for on your website?
Please let us know what you need and we will do our best to find it. We are always adding new products to our website to better serve our customers so check back often.
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- What is your return policy?
Your satisfaction is very important to us. If you are unhappy with your purchase, please let us know. You can get a full refund (less shipping costs) within 30 days or a store credit if your return is after 30 days. Please note that you will be responsible for return shipping charges. Custom imprinted bags may not be returned unless they are defective.
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- Can I do a fundraiser with your products at my school, church or other organization?
Yes. Emergency Supplies fundraisers are a great way to help your community get better prepared for a disaster while earning much needed funds for your school or group. One method is a hassle-free “online fundraiser” where you direct people (via flyer) to buy on our site using a special code. A check for a percentage of the sales is sent to you at the end of the fundraiser period.
Another, often more effective method, is to sell a few select items at a well-attended event such as a Back to School Night, Book Fair or Pancake Breakfast. One order is placed with us and the items are shipped to the school for distribution.
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- Do you offer affiliate programs?
Yes. You will earn 10% of all sales generated through a link on your site to www.moreprepared.com. Please call or email us at info@moreprepared.com for more information.
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- Do you offer wholesale pricing on your products?
Yes. Please call or email us at info@moreprepared.com for more information.
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