More Prepared

Contact Information

Mailing address:
        P.O. Box 414
        Manhattan Beach, CA 90267
Physical address: 
       El Segundo, CA 
Telephone Numbers:
        Phone: (310) 322-2722
        Fax:   (888) 543-7548
Toll-free Order Line: (888)  RED-PAIL (888-733-7245)

Email Address:
info@moreprepared.com

Satisfaction Guarantee

We want you to be 100% satisfied with your order. If you are unhappy with the merchandise, please let us know. We can exchange items or you can return it to us within 30 days. Please note: you will be responsible for return shipping charges and insurance.  After 30 days from purchase, you will be charged a 15% restocking fee.

Returns Policy
We want you to be 100% satisfied with your purchase from us.

Shipping Charges are Non-refundable

If you wish to return an item you do not want:

You must request a RA (return authorization) number before returning any items.  Please send a request to: returns@moreprepared.com Please include your order number, your name and telephone number, and the reason you wish to return the item. (If the item is defective, please read the manufacturer's defective policy.) The item must be in original packaging, unused, and in saleable condition. You are responsible for all return shipping costs and insurance necessary to assure safe delivery to us. A copy of your invoice with RA number must be included with merchandise. Credit will be given after the item has been received and inspected by More Prepared. Items returned without an RA number will be charged a 20% restocking fee.

Items missing from delivered packages
must be claimed to More Prepared within 5 days of delivery in order to process a claim. Any claim after 5 days will be refused.

Items lost in transit or mis-delivered
must be claimed to More Prepared within 3 days of scheduled delivery date. Any claim after 3 days will be refused and no charge backs will be issued.

If your package is lost in transit, and claimed, it may take up to 5 business days for UPS or other carrier to correct delivery problem.

Items damaged in transit
will be replaced promptly via the same shipping method as the original order.  As the shipper, it is our responsibility to pack your order in a way that complies with the regulations of the carrier and to file all claims.  Carriers will generally investigate our damage claim, so please retain both the damaged item and all packaging that accompanied your order so that the carrier may pick it up for their inspection. Any and all damage to the merchandise must be reported to More Prepared within 5 business days of delivery. 

Defective items
may be subject to the manufacturer’s disposition.  We work closely with our vendors to resolve problems as quickly as possible.  Our job is to take care of you, our customer.